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FAQs


Contact Us

Phone: 943 3984

Email: customers@lincraft.co.nz

Customer Service hours are between 9.00am and 5.00pm, Monday to Friday


I have a question about Lincraft Cakes Yarn

IS THIS THE ‘CARON’ CAKES FROM THE USA?

 No, this is Lincraft Cakes, whilst the construction is very similar and the composition is almost the same, it is not the same yarn.

Lincraft Cake Yarn has been specifically developed for Lincraft

 

ARE THESE THE SAME COLOURS AS THE CARON CAKES?

 There are similarities in the colours but they are not the same. The colour names are different as this yarn is made exclusive to Lincraft.

 

WILL YOU BE GETTING MORE COLOURS IN?

 Yes we will, we have 8 colours to start with, and new colours will be arriving later in the season.

Follow us on Facebook, or join our email listing to find out the latest news. 

 

CAN I USE THE ‘CARON’ CAKES PATTERNS?

 Yes you can.

Lincraft Cakes and ‘Caron’ Cakes have the same recommended tension. Approx. 10ply.

But as always we recommend that you knit your own tension square before embarking on a project.

We have free projects available for the Lincraft Cakes. 

 




Do you need a Club Lincraft account to shop online?

No, you may shop online and check out as a guest user. 


Can I Layby products online?

No, all products must be immediately paid for in full. 


Will I be notified when my order is confirmed?

Yes you will receive an order confirmation email once you have placed your order. If you do not receive this email within 24 hours, first check your junk folder and then contact our customer service team on 1300 LINCRAFT or at customers@lincraft.com.au 

Alternatively, if you were signed in to a Club Lincraft account at that time of purchase, log in and check My Orders.

 


Cut Merchandise

Please note that cut or lineal product such as fabric cannot be returned or exchanged, unless faulty.


Are prices shown in New Zealand Dollars?

Yes, all prices are shown in New Zealand dollars.


I need help with my order, who do I contact?

Our customer service team are happy to help with any questions or concerns regarding your online order.

They can be contacted either by phone or email:

Phone: 943 3984

Email: customers@lincraft.co.nz

Customer Service hours are between 9.00am and 5.00pm, Monday to Friday




How do I update my Club Lincraft details?

Log in to your Club Lincraft account.

On the 'My Dashboard' page you have the option of editing your Contact Information, Address Book and Newsletter Subscriptions. 

 


What benefits do I receive as a Club Lincraft member?

As a Club Lincraft Member, you are entitled to the following benefits:

- Earn points for every dollar spent ($1 = 1 point)

- For every 250 points accumulated, you receive a $10 voucher

- Exclusive online offers and sneak previews

- Discount on Lincraft Knitting Books

- $10 Birthday Voucher issued annually

 


What are Club Lincraft Points?

Club Lincraft Points are awarded to Club Lincraft Members on the completion of a single transaction. 

Points are awarded on the basis of 1 point for every $1 spent in a single transaction. 

In order to obtain points, a Club Member must present their card before the completion of the transaction or be logged into their account if purchasing online.

 

 


How can I use my Club Lincraft Points?

Club Lincraft Points are converted to vouchers

Your voucher will automatically be printed at point of sale in store when a minimum of 250 points are accumulated. 

These credit voucher are valid for 3 months and cannot be redeemed for cash or replaced if lost. 

1.       This Voucher entitles the bearer to a discount to the face value only

2.       If not used in full within 3 Months of Issue date,  the balance, if any will expire.

3.       Vouchers are to be used in full. No change or credit note will be given.

4.       Vouchers can only be redeemed by the Primary card holder and your card must be present at the time of use.

5.       Vouchers are not negotiable, transferable or redeemable for cash.

6.       Vouchers are void if defaced, torn or tampered with in any way and if not will not be replaced.


What can I do if I forgot my password?

If you have forgotten your password, click on the 'Log In' page and then 'I have forgotten my password'.

You'll then be able to enter your email address and we'll send you a link to create a new one. 

 


What are the Best Price Buttoned Down Products?

Best Price Buttoned Down Products include:

  • Fimo
  • Coloured Gel Pens 30pk
  • Creative Kids Tin of Pencils
  • Jumbo Chalk Bucket
  • Sullivans Glue Guns & Sticks
  • Creative Mates Paint Range
  • Lincraft Sew 4 Fun Sewing Machine
  • Lincraft Dress Models
  • Lincraft Printed Sewing MachineTrolley Bags
  • Lincraft Lint Remover 3pk
  • Lincraft Battery Operated Lint Remover
  • Lincraft Dressmaking Scissors
  • Felt Suit Hangers 10pk
  • Metal Coat Hangers 10pk
  • Lincraft Cosy Wool
  • Lincraft Esther Yarn
  • Lincraft DK Yarn
  • Polypop Fabric - 112cm
  • Chino Drill Fabric - 112cm
  • Party Satin Fabric - 112cm and 150cm
  • Homespun Fabric - 112cm
  • 100% Polyester Netting -140cm
  • Calico Fabric - 120cm
  • LED Magnifying Desk Lamp
  • LED Magnifying Floor Lamp
  • LED Foldable Desk Lamp
  • Lincraft Bamboo Memory Foam Pillows
  • Cambridge House 1000TC Sheet Sets - Queen Bed and King Bed
  • Flannelette Sheet Sets
  • Lincraft Stretch Chair Covers
  • Lincraft Stretch Couch Covers - Armchair, 2 Seater and 3 Seater
  • Scroll Pencil Pleat Curtains
  • Liberty Pencil Pleat Curtains
  • Regency Eyelet Curtains

You can view our range of BPBD products by clicking here


Club Lincraft Terms & Conditions NZ

1. Membership
1.1 Membership is free to New Zealand residents. A person who wishes to become a member will be bound by these Terms and Conditions, as varied from time to time. No alteration, amendment or termination of the Terms and Conditions will affect any Credit Vouchers which have been issued.
1.2 Club Lincraft may refuse any application for membership. 
1.3 A member must notify Club Lincraft immediately of any change of residential or email address. 
1.4  Club Lincraft may terminate a membership in the Club Lincraft program without notice for any reason including, without limitation, if the member:
· fails to comply with these membership Terms and Conditions;
· abuses any privilege accorded to the member under the Club Lincraft program; or
· supplies any misleading information or makes any misrepresentations to
Club Lincraft, or if the member does not use his or her membership for a period of 12 months or deceases or becomes bankrupt.
1.5 Membership can be used at all Lincraft storesin New Zealand.

2. Earning points
2.1  Club Lincraft points are earned on the basis that at least one standard point is issued for every $1 spent in a single transaction. From time to time, bonus points may be issued  in addition to standard points under specially advertised promotions or competitions. For the purpose of calculating the value of an individual purchase, points are accrued based on the whole dollars paid, inclusive of GST. 
2.2   Points will be credited to a member’s account for purchases by the member of qualifying goods or services but not on Gift Cards.
2.3 In order to obtain points, a member must advise the staff member that they are a member before the purchase is concluded at the point of sale or, if the purchase is by telephone or mail order, by quoting the membership number. 
2.4  Points and the rights they confer cannot be sold, transferred, assigned or otherwise dealt with except in accordance with these Terms and Conditions. Points have no cash or monetary value. 

3.  Points
3.1 The accrual of a minimum of 250 points in a quarter will qualify the member to receive a credit voucher. The value of the voucher will be 4% of the total qualifying spend during that period.
3.2 Credit vouchers will have a validity of 12 months and cannot be redeemed for cash
or replaced if lost.
3.3 The value of the credit voucher will be based on the total number of points accrued by the end of the collection period and rounded down to the nearest dollar.
3.4 The redemption value of the points may be changed at Lincraft New Zealands’ discretion but will not affect any points issued prior to the date of change.

4. General
4.1  The Privacy Policy issued by Lincraft NZ Limited forms part of these Terms and Conditions, but shall prevail over these Terms and Conditions if they are inconsistent in any respect.
4.2  Club Lincraft reserves the right to suspend or terminate the Club Lincraft program at any time without prior notice. Club Lincraft will not be liable for the suspension or termination of the Club Lincraft program on any account whatsoever including (without limitation) for any points balance in a member’s account at the time of suspension or termination.
4.3  The promoter and owner of Club Lincraft is Lincraft NZ Limited.




Can I use Lincraft Voucher or Gift Cards online?

No, we are currently unable to process Lincraft Gift Cards and Club Point Vouchers for online orders.

You are however able to redeem your $10 Birthday Voucher online. To do this you are required to input your Birthday Voucher online code into the promo code box at checkout. 

 


How Can I Pay?

Lincraft will accept the following payment methods - Mastercard, Visa or PayPal. All prices are in New Zealand dollars including GST.




What is the delivery fee?

Lincraft will use New Zealand Post to deliver your goods. A delivery and handling fee of *$8.95 per order will be charged. *Conditions Apply

*Note: Delivery of larger items which do not comply with New Zealand Post’s specifications will incur a $20.00 delivery fee.


What is the delivery time?

CHRISTMAS DELIVERY: Due to high demand, orders placed after the 1st of December are not guaranteed to arrive before Christmas.

Your Lincraft order will be delivered within 7 days. 

Lincraft Online will endeavour to supply all orders placed via the Lincraft Online Store.

All products are listed for sale in good faith, but it is possible that a supplier may notify us that a product is currently unavailable or no longer available. Upon receipt of this information from a supplier our online customer service team will contact you to let you know of the cancellation and provide a refund for your order or delay of your order.


Can I track my order?

All orders over $20.00 will receive an tracking number via email once the order has been shipped.

This tracking number can be used on the New Zealand Post website to track the delivery of the order.

Click this link to track: https://www.courierpost.co.nz/track/track-and-trace/


Do you ship internationally?

No, we are only able to ship within New Zealand.




How do I get a Refund or Exchange?

There are two ways to obtain a refund or exchange for your online purchase:

POST:

Mail the item back to: 

Lincraft Bush Inn- Shop 24 Bush Inn Centre- Corner Riccarton & Waimairi Roads, Upper Riccarton- Christchurch AUK 8041- New Zealand 

The item must be in the original packaging, undamaged, saleable and include your Proof of Purchase. The item must be received within 30 days of receipt.

IN STORE:

Return the item to any Lincraft store within 30 days of receipt. It must be in the original packaging, undamaged, saleable and include your Proof of Purchase. 

In addition to the product please include a copy of your invoice and the completed return form, which you received with the product. 

Refunds can only be credited back to the credit card or Paypal account that was used to make the original purchase. The refund will be processed as soon as possible and generally within 3 days of recepit of returned product. 

If we send you the wrong product or it is faulty, you will receive a full refund (including freight). If you have changed your mind, we will not refund freight costs for online purchases. 


Refund & Return Policy

We will always honour your rights for a refund, repair or replacement as required by the Consumers Guarantee Act. Unless covered by the Consumers Guarantee Act we do not refund or exchange on products sold by the metre or paper patterns.

 

Wherever reasonable we will try and meet your expectations even for a "Change of mind" refund, provided it is returned within 30 days in a saleable condition, you have original proof of purchase and for refunds over $50, provide I.D. for store returns.

Retain your receipt for refund, exchange or credit.